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Information
& Instructional Technology Progress
Report and Update of MGT Strategic Plan - January 2004 The
following report is an update to the MGT Strategic Plan for Information and
Instructional Technology submitted on GSW
is a unit of the University System of Georgia, and maintains accreditation
through the Commission on Colleges of the Southern Association of Colleges and
Schools. The University maintains a commitment to personalized learning in a
residential setting, while providing distance
learning and classroom-based education augmented by instructional technology. GSW benefits from support provided by the Board of
Regents of the University System of Georgia (USG). This includes guidance and
support for business functions (PeopleSoft), and student information systems
(Banner) through the USG Office of Information and Instructional Technology, as
well as guidance for institutional responsibilities. As a state institution, the University
maintains several core characteristics and purposes that guide the mission of
the University as a whole. Specifically, the University “maintains a commitment to excellence and responsiveness within a scope
of influence defined by the needs of an area of the state, and by particularly
outstanding programs or distinctive characteristics that have a magnet effect
throughout the region or state.” This core characteristic forms the basis
not only for the University’s mission statement, but also for
the mission of the Office of Information and Instructional Technology at GSW. Table of
Contents
Recommendation 1: Create a single, centralized technical team to
provide cohesive support and development services. - Re-classification of OIIT positions -
The Instructional
&
Administrative Technology Advisory
Committees
Recommendation
2: Develop Strategies to Enhance IIT Support Resources. -
Technical Support Procedures - Department Support Representative Initiative - Instructional Support Procedures - Instructional Support Survey
Recommendation
3: Augment Organizational Infrastructure to Support Enhanced IIT Functions and
Services -
Getting Started with Campus Technology Website
Recommendation
4: Identify and Enhance Technical
Competencies for Students, Faculty, and Staff -
Faculty and Staff
Development -
Faculty Web Development
Options -
Technical Service Provider Program -
Technical Competencies of Students Hurricane Watch Fine Arts & ITC OIIT Student Employment OIIT Interns The GSW Curriculum
Recommendation
5: Address Staff Training,
Development and Retention
-
Staff Development Opportunities - Restructuring of Staff Assignments
- Review of OIIT Staff
Positions
Recommendation
6: Redefine Computing and
Appropriate Use Policies and Procedures
- Departmental Servers and Department
Technology Purchases - Computer Incident Response Team - CIRT
Recommendation 7: Provide Secure, Supported Access to Communication and Data Sharing. Increase the utility of network data for students, faculty, and staff as well as administrative support.
Recommendation
8: Enhance Enterprise Wide Security
Infrastructure, Data Protection, and Business Recovery Tools.
- Network Infrastructure Upgrade - Next Steps in Networking Hardware Acquisition
-
Network Access in Residence Halls
-
Next Steps in Logical Network Development
- Information Systems Security
Recommendation
9: Develop Cohesive Web Presence.
- Innovative Technology Website
Appendix A: OIIT Job Descriptions Recommendation: Create a single, centralized technical team to provide
cohesive support and development services.
Starting in January 2002, Office of Information and Instructional Technology (OIIT) includes the Office of Administrative Computing (OAC) and the Instructional Technology Center (ITC). The Director of OIIT manages ITC and OAC and is responsible for the integration of technology into the instructional and administrative missions of the University. The director supervises the managers and staff of ITC, OAC and the Computer Production Coordinator. ITC includes instructional support (campus television station, distance learning facilities, media development, and faculty and staff development). In addition to the manager, ITC is supported by a Coordinator of Distance Learning & Instructional Technology and a Media Production Supervisor. OAC includes network services & security, enterprise systems (student records, financial applications, e-mail), web development, and user support. In addition to the manager, OAC is supported by a Network Coordinator, Webmaster, Database Administrator, Computer Lab Manager, PeopleSoft & Systems Administrator, and Computer Technicians. All OIIT job descriptions have been re-defined and are provided in Appendix A. Current staff of the OIIT is
presented here and at http://www.gsw.edu/~oiit/contact.shtml Carolyn Gaughf, Computer Production Coordinator Instructional
Office of
Administrative Computing (OAC) Ginger Perry,
Manager of Administrative Computing
Matt
Blankinship, Wireless Network Support Sveltlana Peltsverger, WebMaster/Server Administrator Tominica
Pines, Assistant WebMaster Robin DeVane,
Database Administrator
Lynda Shaw,
Computer Technician Jarret
Hartsfield, Computer Lab Manager Tim Faircloth, Systems Administrator Rena Sarkar Tech Support Assistant (Lab) Brad Wolf Instructional Technology Center Support
Re-classification of OIIT
positions January 2003 - The Manager
of Administrative Computing position is a result of the re-classification of a
System Analyst II position within OAC. The Manager of Instructional Technology
position is a result of the re-classification of a Media Production Supervisor
position within ITC. In July 2003, the Video Production Specialist position was re-classified to the position of Media Production
Supervisor. Re-classification requests are outstanding for the two Computer
Technician positions. These re-classifications are considered extremely
important for the retention of current computer technician staff that have been in their current positions for five years. OAC is short one
computer technician. The computer support technician position
vacated on The ITC
Strategic Action Plan calls for an increase in the number and type of faculty
development courses offered and an increase in the support for the development
of faculty web pages and use of innovative technology. In order to facilitate the
implementation of the expansion of services offered in the area of
instructional support, consideration needs to be given to the following
recommendation from the MGT report: (“In
order to provide the most comprehensive instructional support services
possible, the ITC should invest in tools and personnel to assist faculty in the
integration of instructional technology into every learning opportunity
possible. Additional support
staff should be added to provide instructional technology and instructional
design support to faculty.”) OIIT recommends that a new Instructional
Technology support position be added to ITC as budget
allows.
The OIIT
The mission of the Office of
Information and Instructional Technology (OIIT) is to support the overall
mission of In pursuit of our mission we:
The Instructional &
Administrative Technology Advisory
Committees The Director of OIIT
provides a leadership role
with the Instructional and Administrative Technology steering
committees. The Instructional Technology
Advisory Committee (ITAC) has redirected its focus exclusively to the
use of technology in the classroom and how new technologies can be integrated
in support of the GSW mission. Another major responsibility of the committee is
to provide guidance regarding use of the student technology fee. The ITAC committee has representation from academic departments, as well
as the OIIT Director, ITC Manager, and University executive leadership. The
newly established Administrative Technology
Advisory Committee (ATAC) is focused on administrative computing issues such as
policy, network infrastructure, computer security, server administration and
use of administrative systems. The ATAC committee has representation from administrative departments, as well as the OIIT
Director, OAC Manager, the Network Coordinator and University executive
leadership. Each of these committees meets monthly. http://www.gsw.edu/~oiit/itac.shtml lists current members of the ITAC committee. http://www.gsw.edu/~oiit/atac.shtml lists current members of the ATAC committee. Minutes from committee
meetings are available at the web sites above. Recommendation: Develop Strategies to Enhance IIT Support Resources
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