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Appendix A
Director
of Information & Instructional Technology Department: Office of Information and Instructional Technology Position Responsibilities: Reporting to the President, the Director serves as the Chief Information Officer and is responsible for the integration of technology into the instructional and administrative missions of the University. The Director provides leadership in the identification, justification and articulation of plans for information technology, analyzes the changing information technology needs of the faculty, staff, and students in order to improve the delivery of technology support and services. The Director supervises the Manager of Administrative Computing and the Manager of the Instructional Technology Center as well as support staff in instructional support (including campus television station, distance learning facilities, and faculty and staff development), network services (including technology security), systems development and enterprise systems (student records, financial applications, e-mail, web services, server administration) and user support service. The Director works closely with the University Instructional Technology Advisory Committee and the Administrative Technology Advisory Committee. The Director oversees the administrative Computing Services area/employees, as well as the Instructional Technology area/employees. Performs related work as required. This position manages the following budgets:
Minimum Requirements: Masters Degree in Computer Science, Information Systems or closely related field. Doctorate preferred. A minimum of 10 years current experience in Information Technology. Minimum of 5 years in a supervisory management position in information technology, preferably in higher education. Broad experience in instruction and administrative applications required. Must have experience in integrating state-of-the-art technology into higher educational curriculum. Excellent communication skills along with strong project and personnel management capabilities required. This position carries non-tenure track faculty status. This position reports to: President The following positions report to this position:
Updated: February 13, 2004
Manager
of Administrative Computing Department Department:
Administrative Computing Department Nature of Work: This is administrative work in consulting with the Director of Information and Instructional Technology on operational status of the university’s Administrative Computing Department, assisting in the development of departmental policies and procedures, recommending annual operating budget of department, coordinating with various administrative offices to discern computer needs and appropriate procedures for accomplishing tasks; supervisory work in overseeing job performance of Administrative Computing Department personnel; and technical work in the analysis, design and implementation of college-wide, computer-related information systems. Employee serves as administrative staff and performs duties under general direction of the Director of Information and Instructional Technology. This position also creates source code to provide reports, files, etc for Banner student records and financial aid, the Students Accounts Office, Campus Safety, and Central Stores. This position serves as the backup systems administrator for the HP9000 machines and serves as the backup to the Banner DBA Position Responsibilities: Prepares agendas for periodic consultations with the Director of Information and Instructional Technology to impart new information, learn of administrative concerns and develop plans of action. Attends administrative staff meetings to discuss departmental concerns and solicit requests from other offices for computer-related services and recommendations for modifications. Prepares Evaluation Plan Summary annually for the Director of Information and Instructional Technology’s review. Manages available resources for the optimal functioning of computing in the university environment and recommends annual budget to support that effort. Assists in the drafting and implementation of computing policies and procedures. Screens and interviews applicants for departmental positions and orients new employees in their duties. Supervises job performance of professional employees, staff and student assistants, conducts annual performance evaluations and upgrades job descriptions as required. Develops personnel files for office employees and updates periodically. Meets with faculty and staff to evaluate needs and design, implement and maintain appropriate systems to meet those needs. This Position is responsible for working closely with other departments on campus to determine their Banner reporting needs, and writing source code to provide the reports, files, statistics, etc., for these departments. Careful attention must be paid to the validity of reports and any inconsistency in data must be reported to the appropriate department. It is the responsibility of this position to make sure all new or modified Banner codes are incorporated into all reporting procedures. Careful attention must be placed on Regents and state and federal regulations. This position is responsible for the preparing and submitting required Regents reports each semester. This includes, but is not limited to SIRS, CIR, RUR, High School feedback, graduate salary survey. Must work closely with departments responsible for data to make sure our data is correct. This position is responsible for reporting needs and data entry forms for the Loan Collection System, Resource Loan System, Inventory system, Central Stores System, and Campus Safety Decals System. Performs related duties as required. Desirable Knowledge skills and abilities: Considerable knowledge of several major programming and operating system languages and the particular characteristics of the machines on which the languages are being used. Considerable knowledge of the entire operations of a college or university computing department. Ability to interface needs of non-technical users with technical requirements and abilities of the computer. Skill in the application of human-relations dynamics in working with a variety of people including administrators, faculty and students. Desirable Training and Experience: Graduation from an accredited college or university in an appropriate curriculum, and considerable experience in Administrative Computing Department management, staff supervision, computer operations, system design and programming; or an equivalent combination of training and experience. This position reports to the Director of Information and Instructional Technology. Positions Reporting to this Position:
Updated: December 21, 2002 Manager
of Instructional Technology Department
Department:
Instructional Technology Department Nature of Work: Responsible for managing the support of the University’s instructional technology needs. Coordinate design, install, and support the University’s “model” classrooms and manage the faculty/staff development lab; upgrade instructional facilities campus wide. Provide leadership for cable programming and video production as well as administrative support for distance education programs via videoconferencing, satellite and land-based systems. Provide consultation and training for presentation enhancement for academic purposes as well as state-of-the-art applications for integrating technology into the curriculum. Provide presentation production and support in accordance with institutional priority. Position Responsibilities: Consults with the Director of the Office of Information and Instructional Technology to develop policies and campus-wide standards for integrating technology into the teaching-learning process. Plans preparation and use of multi-media and multi-image instructional materials for the institution and provides technical assistance in the preparation of multi-media presentations. Sets priorities, and establishes procedures and maintains schedule to insure timely completion of work requests for multi-media instructional materials. Oversees and coordinates activities of the audio-visual production facilities including the operation and maintenance of the television studio and the government access cable channel. Manages the planning, development and presentation of training programs for faculty and staff in the use of instructional software. Provides technical management for distance learning, including online courses, WebCT, GSAMS labs, teleconferencing and satellite systems. Coordinates the distribution and service of audio-visual equipment available to the university community. Ensures that equipment is operational and available to faculty, staff and students. Tests emerging technologies purchases related equipment and software. Consults with faculty and staff regarding audio/video technology purchases and projects to ensure that they are in agreement with the University’s mission and policies. Performs related duties as required. Desirable Knowledge, Abilities and Skills: Must have experience in integrating state-of-the-art technology into higher educational curriculum.Ability to create and support online courses using WebCT. Knowledge of audiovisual (AV) systems is essential. Knowledge of Microsoft Office including FrontPage and Publisher. Thorough knowledge of telecommunication equipment, awareness of practices used to integrate technologies into instructional activities. Knowledge of networked computer equipment, satellite operations and interactive video. Excellent communication skills along with strong project and personnel management capabilities required. Thorough knowledge of operation, repair and maintenance of television production equipment, television studio and cable access channel including television and cable technical standards including cameras, audio mixers, computer graphics, video tape, and other control room equipment. Ability to coordinate and oversee staff or student workers in performing assigned tasks. Minimum Requirements: Bachelor’s degree required in instructional technology or related field with major coursework in telecommunications, information systems, Master’s degree preferred. Experience with college media center operations and integrating state-of-the-art technology into higher educational curriculum is required. Experience with the operation, repair and maintenance of audiovisual equipment, including television studio and control room equipment is required. Experience with the technical support of online courses (WebCT etc.) is required. This position reports to the Director of Information and Instructional Technology. Positions Reporting to this Position:
Updated: December 16, 2002 Department:
Administrative Computing Department Nature of Work: This is professional work in the Office of Information and Instructional Technology. Duties include installing, troubleshooting, repairing, and maintaining microcomputer hardware, software, and peripherals. Requires extensive knowledge of computer hardware and the ability to maintain and repair a wide variety of computers, servers, and peripherals. Also requires proficiency in MS-DOS, Windows 3.x, Windows 95, Windows 98, Windows 2000 Professional, and Windows XP. Proficiency in Windows 2000 Server is required. Familiarity with Windows NT 4 Workstation, Windows NT Server, and MAC OS 7.1-OS X is required. Requires support of Microsoft Office 97 and 2000, XP and a large number of other software packages used by the university. Must have the ability to identify and resolve any potential PC related problem in a timely manner and deal with people at all levels of the organization in a professional manner. In addition, maintenance of a portion of the department’s web page is included in this position. The position requires the administration of a mission-critical Windows 2000 server, the Compass Testing Server and back up administration of the Technical Support Server. A departmental purchasing contact who assists users with determining their hardware and software needs and specifying the products which best meet the business needs prior to the purchase of such items. The position requires knowledge of computer/network security, and technical support for servers outside the OIIT Department. Curriculum planning and implementation for the Tier Support Program is included in this position. Training 38+ technical liaisons, managing, and monitoring the program so as to ensure its on going success as well as serving as a long term contact/resource person for the liaisons as needed. Performs related work as required. This position reports directly to the Manager of Administrative Computing. Updated: March 7, 2003 Computer
Production Coordinator Department:
Administrative Computing Department Nature of Work: This is receptional, secretarial, clerical, bookkeeping, and technical work in the optimization of production on an electronic data processing system – desktop. Work involves the scheduling of job families in order to optimize production, scheduling checkout of audio/video equipment, MicroSoft licensed software. This employee operates the computer and system elements and monitors the system performance by means of a console on-line terminal. Assignments are received in the form of general instructions, phone, email, campus mail and employee works primarily unsupervised. Work is reviewed through results obtained by the end user. Illustrative Examples of Work:
Performs other related work as required by supervisors. Desirable Knowledge, Abilities, and Skills: Thorough knowledge of the principles and concepts involved in the optimization of job scheduling. Considerable knowledge of the content structure of input/output requirements of the system (end user). Ability (knowledge) to operate the software and hardware elements of the system. Ability (knowledge) to establish and maintain effective working relationships with others. Ability (knowledge) to maintain accurate and complete records of production output and hardware utilization. Take training for better aid in doing a much better job. Desirable Training and Experience: Graduation from standard high school and Technical College -- supplemented by college courses and some experience in working with production schedules; or any equivalent combination of training and experience. Updated: March 5, 2003 Network
Coordinator/Server Administrator Department:
Administrative Computing Department Nature of Work: This position includes responsibilities in the areas of network administration, computer systems administration, and information security. Network administration includes the design, specification, configuration, problem-resolution, documentation, and management of the physical, logical and logistical components of the standards-based electronic network encompassing inter-connectivity for personal computers, servers, mid-size hosts, printers, the Internet, and other electronic devices which provide network services for applications such as email, online classes/distance education, registration, administrative database access, web access, etc. Systems analyst responsibilities include consultation regarding the planning for and purchasing of hardware and software to be placed on the campus network. Computer systems administration includes the purchase specifications for, installation of, and management of a number of file servers and personal computers, their operating systems and application software. Information Security Analyst responsibilities include advocacy for best practices in computer and network security, responding to reports of network security violations originating from the campus LAN as well as those from off campus, and serving on the campus Computer Emergency Response Team. Other responsibilities include some supervision of part-time student workers. . Work is performed independently. Illustrative Examples of Work:
Performs related work as required. Minimum Requirements: Bachelor of Science degree in Computer Science or related field and related work experience in network design, installation and problem resolution required. Experience working with various types of data communications cabling such as fiber optics, and twisted pair cable. Experience with Windows 2000 environment and UNIX hosts required. Experience in Information Security required. Experience working in an academic environment desirable. This professional/exempt position reports to the Director of Administrative Computing. Updated: February 13, 2004 Department:
Administrative Computing Department Nature of Work: This is professional work in the Office Of Administrative Computing, assisting the Technical Support Manager and other computer personnel in troubleshooting, repairing, and maintaining IBM-compatible microcomputers and peripherals; operating systems such as DOS and WINDOWS, and installation and maintenance of microcomputer applications software. Primary assignment will be to monitor labs for hardware, software problems, and to check to see if all labs are functioning correctly. Setting up complete computer labs will be required also. Supervision of laboratory assistants will be required. Supervision of two part time workers will be required. This position will require some weekend and evening hours. Performs related work as required. Minimum Requirements: Graduation from a vocational/technical school and two years of work experience as described above. Employee must also have knowledge and experience with maintaining IBM-compatible microcomputers; operating systems; and installation and maintenance of microcomputer applications software, Macintosh, UNIX and Novell NetWare knowledge desirable. This position reports directly to the Technical Support Manager. Updated: January 16, 2004 Webmaster / Server Administrator Department: Administrative Computing Department Office of Information and Instructional Technology Position Responsibilities: The Web Master/Server Administrator works with the University departments to promote a widespread understanding of the importance of the University web site as a marketing tool and employee informational tool. Designs, codes, tests and fully maintains the GSW web site. Manages the on-line editing and implementation of official University information from all administrative offices; creates core web site content including home page, top-level menu pages; keeps up-to-date with current web technology development, ensures that the GSW's web site is on par with technical and design standards of other higher education web sites. Educates campus to increase the number of active web "content providers" via faculty/staff development workshops and online tutorials. Uses systems technology wherever possible to automatically develop and deliver content to the site Works with campus unit webmasters to create a "look and feel" for the site. Designs, develops, and tests web applications related to internal educational, business, and administrative functions of the university. Leads, trains, and oversees the work of a team of student employees. Designs, develops, and tests marketing media. Performs daily administrative server functions including back-up, recovery, disk space management, configuration, software programs upgrades, and add/modify user permissions. Installs and upgrades of OS and Apache and IIS web servers. Installs, configures and troubleshoots SSL. Troubleshoots and backups MSSQL databases. Maintains server and database security and integrity. Tests and applies operating system and application updates in a timely fashion. Monitor security information resources closely. Train faculty and staff to use different software packages. Troubleshoot user problems about access, printing, mapping, etc. Maintain the awareness of key technologies and security issues to ensure optimal and safe use of resources. Perform special projects as necessary or as requested by OIIT. Minimum Requirements: A Bachelor's degree in computer science, communication or related field and 3+ years experience. Masters' degree in Computer Science, Information Design and Technology or related field preferred. Demonstrated experience in developing web sites, web applications, and total site management. Must be knowledgeable about the technical aspects of the web, including HTML, C++, C#, Java, perl scripting, web forms, web commerce, .NET, and other associated technologies. Experience with electronic design tools, such as PhotoShop, Illustrator, Flash, and other graphics tools. With strong knowledge of UNIX and/or Windows 2000/2003 troubleshooting, security and administration. Must have extensive working knowledge in IIS, Apache web servers and MS SQL. This position reports to: Director of the Office of Information and Instructional Technology The following positions report to this position: Assistant Webmaster Updated: February 11, 2004 Coordinator
of Distance Learning and Instructional Technology
Department:
Instructional Technology Department Nature of Work: Work with the Computer Production Coordinator to oversee the day-to-day operations of the ITC Center including distance learning, instructional technology, television, and teleconferencing events. Coordinate the operation of all GSAMS classes at GSW including scheduling and broadcasting.
Serve as primary WebCT support/contact for Instructors/Students including:
Provide Distance Learning support for Banner, Southern Region Education Board and the OIIT Distance Learning Website. Coordinate with Human Resources and Continuing Education to schedule training for faculty, staff, and students in the use of distance learning technologies and other computer software programs. Conduct WebCT, Microsoft Word, Eudora, and PowerPoint workshops. Coordinate the use of ITC media equipment on campus. Train and supervise student workers assigned to ITC. Work closely with Manager to ensure proper management/coordination of ITC resources are being utilized. Performs related work as required. Qualifications Required:
Qualifications Preferred: Experience in media production and management including Television, Radio of Film production Positions Reporting to this Position: Student Workers Updated: February 11, 2004
Department:
Instructional Technology Department Position Responsibilities: This is an exempt professional administrative and technical position in the Instructional Technology Center. Nature of Work: Manage and oversee the operation of GSW-Television. Supervise students using the television studio production and video editing facilities. Assist faculty, staff, administration and students with video production and presentation, including the production of promotional or marketing materials for GSW. Investigating and implementing the acquisition of educational programming for air on campus television station or use in the classroom. Work with the Manager of ITC to coordinate and create GSW-TV programming for customer base. This involves employment, training and mentoring of students assigned to specific programs and locations. Coordinate the programming of satellites to downlink program feeds for live teleconferences and classroom use. Oversee the production of original, local programming generated in the television studio or videotaping and editing on/off-campus events. Managing the community bulletin board. Oversee the operation of all the ITC’s production equipment including cameras, tape decks, lights, switchers, editors, DVE’s. Providing technical assistance to faculty and staff regarding the use of instructional technology and other electronic media, in and out of the classroom. Performs related work as required. Minimum Requirements: Associate’s degree or higher in related field required. Two years of television/video production experience preferred. Knowledge of videography, television studio and audio production techniques, ability to operate computers and software packages, ability to work in a creative process. This position reports directly to the Manager of the Instructional Technology Center. Updated: March 4th, 2003.
Technical
Project Manager/ Database Administrator
Department:
Administrative Computing Department Position Responsibilities: This is a highly technical position responsible for the administration and support of mission critical Banner Student Information System including Oracle databases, Banner applications and web services, and user accounts. Areas of responsibility include planning, implementing, enhancing, maintaining, administration and technical support of the Banner Student Information System. Other responsibilities include database administration for Oracle databases and Oracle Web Services including Oracle, Banner, and other software installation, upgrades, patches; account maintenance; database backup, recovery; database security; system and database monitoring; database performance tuning; web development; 3GL programming/compilation; and capacity planning. Customer support requires analysis, recommendations, and solutions for creating, upgrading, integrating, and managing systems in a multiple production environment. The work also includes the responsibility for working closely with the University System’s Office of Information and Instructional Technology (OIIT) and with other units and divisions within GSW to implement and enhance applications to comply with the rules, policies, and regulations of the requirements of the University System of Georgia and other state or federal agencies. Minimum supervision is received and work is reviewed on the basis of results obtained. Some evening work and out-of-town travel is periodically required. Minimum Requirements: Graduation from a college or university with major course work in Information Science or a related field and three years related technical experience; experience with Banner and/or Oracle essential; will consider equivalent combination of training and experience. Thorough knowledge of Information Science and related disciplines; knowledge of programming language constructs; skill in communicating orally and in writing and ability to make oral presentations, ability to work within a team approach and to work with users/administrators who are not technically skilled, ability to apply knowledge in solving new and varied problems, experience with Oracle, PL/SQL, Crystal Reports, UNIX, Windows 95 and Windows NT desirable. Bachelor's Degree in Information
Systems, Computer Science, or equivalent. Positions Reporting to this Position: None This position reports to the Manager of Administrative Computing. Updated: July 16, 2001
Unix/Windows 2000
Systems Administrator
Department:
Administrative Computing Department Position Responsibilities: This is a highly technical position responsible for system administration of HPUX, Solaris, and Windows servers. This position also provides support for the campus e-mail server and includes, but is not limited to, operating system and applications installation, upgrades, patches, account maintenance, server backup and recovery, and system security. This position also handles PeopleSoft HRMS, Payroll, and Financials upgrades, and technical assistance for PeopleSoft users. Occasional evening and weekend work, and some out of town travel required. Performs related work as required. Minimum Requirements: A Bachelor of Science degree from a college or university with major course work in Information Science or a related field and two years experience in Unix and Windows 2000 server administration, or four years experience in Unix and Windows 2000 server administration. PeopleSoft HRMS, Payroll, and Financials experience strongly preferred. Thorough knowledge of Information Science, skill in communicating, ability to work within a team approach, ability to work with functional end users who are not technically skilled, and experience in Crystal Reports desirable. Positions Reporting to this Position: None This position reports to the Manager of Administrative Computing. Updated: January 14, 2003.
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