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 Map GSW WiFi updated

 

CanesNet

All academic and administrative buildings have wireless internet connectivity on the CanesNet network and require device registration.

Connecting to CanesNet

CanesNet will show up on your computer or mobile device with the SSID "CanesNet".  After connecting to this wireless network and opening a browser, you will be prompted to log in and register your device.  You will need to use your CanesNet credentials to log in.  If you have any problems or questions, contact the IIT department at techsupp@gsw.edu or call 931-2074.

Each individual is responsible for maintaining the confidentiality of his/her CanesNet login and password. Login credentials should not be shared under any circumstances.  To do so is a violation of the GSW Computer and Network Usage Policy.

How to register a device

GSW_Wireless

"Open" wireless internet connectivity is available in the following areas and can be accessed without CanesNet credentials:

  1. James Earl Carter Library
  2. Marshal Student Center (coffee shop lounge)
  3. Student Success Center (Chick-fil-A)

Connecting to GSW Wireless

GSW Wireless is an "open" wireless network and is available to those without CanesNet credentials. GSW Wireless will show up on your computer or mobile device with the SSID "GSW_Wireless". Upon connecting your computer or portable device to the GSW_Wireless network, you must open a browser and accept the Network Usage Policy by clicking the "I Agree to the Policy Above" button.

GSW_Guest

Access to the GSW_Guest wireless network is available short-term for individuals or groups with legitimate business or academic needs and are sponsored by a University department. To request access to this network, contact the IIT helpdesk at least two business days prior to the scheduled event.

This network is available anywhere that the "CanesNet" network is available, except the James Earl Carter Library, the coffee shop lounge, and Chick-fil-A.

Residence Halls (ResNet)

Wireless internet connectivity is available in residence halls.  Users connecting to ResNet will either be required to login or register their device.

How to log in

How to register a device

Due to recent ransomware attacks, we would like to remind you all of a few tips to keep yourself and your data safe:

  1. DO NOT click attachments or links in suspicious email
  2. DO back up critical data
  3. DO keep software up-to-date
  4. DO use security software
  5. As always, DO follow the suggestions in our email standard (https://gsw.edu/email-standard/)
  6. If you are a victim of a ransomware attack, DO NOT pay the ransom

Your GSW workstation is protected using security software, and software is kept up-to-date according to our patch management plan. However, you should be sure to use security software and up-to-date software on your personal devices and computers.

If you need help with any of these recommendations, or if you have any questions, please contact Technical Support by emailing techsupp@gsw.edu or by calling 931-2074.

The following list of software is approved, supported, and provided by IIT.

Operating Systems:

  • Microsoft Windows 7, Windows 10
  • Apple OS 10.10, 10.11, and above

Application Software

  • Microsoft Office 2011(Mac), and Office 2013, Office 2016(Mac), Office 2016
  • Microsoft Internet Explorer (IE 11)
  • Kaspersky Anti-Virus
  • Microsoft Outlook 2013 and 2016
  • Microsoft Media Player
  • Mozilla FireFox
  • Adobe Acrobat Pro (11 and DC)
  • Roxio Creator DE 10.3 (CD/DVD recording software)
  • Putty
  • Outlook Web App
  • Adobe Flash Player
  • Java (6.31)
  • 7-zip

Instructional Technology will provide technical support to Faculty and Staff members who wish to use GeorgiaVIEW and GoVIEW (Brightspace by D2L) LMS.

Each semester GeorgiaVIEW and GoVIEW will automatically create a section for every instructor who is teaching a course. This is true for in-class and on-line courses. This will make it possible for instructors who are not teaching on-line courses to use GeorgiaView as a supplement to their traditional classes.

It is the faculty members’ responsibility to set up and maintain their courses. This includes but is not limited to: putting up course content, creating quizzes, assignments, and posting other instructional material. Instructional Technology will work with faculty members to ensure that they have the ability to perform these duties. Instructional Technology will also provide one-on-one training as needed.

Instructional Technology offers workshops on GeorgiaVIEW and GoVIEW every semester. These workshops cover the various tools available to help organize and manage a course, including content transfer, quiz management, posting course materials, managing students and use of the grade book. Participants are welcome to bring any items they need incorporated into their courses.

Support for GeorgiaVIEW and GoVIEW is available on a 24x7 basis via the D2L Help Center. This link is available on the GeorgiaVIEW Help page. This Center is designed to answer all of the questions regarding GeorgiaVIEW from a Designer, Instructor, or Student perspective. This service can be accessed anytime, from anywhere. The Help Center also has an extensive knowledge base that offers information and solutions for commonly asked questions or frequent problems encountered by GeorgiaVIEW and GoVIEW users.

The GSW GeorgiaVIEW webpage has a number of resources available for faculty and students including:

Instructional Technology offers technical support by phone and email and will work with faculty members to resolve any problems they encounter with GeorgiaVIEW and GoVIEW. The contact information is as follows:

Contact: Alla Yemelyanov

Phone: 229-931-2969 or 229-931-2074

Email: gaview@gsw.edu

Full Support:

Full support includes the amenities of basic support along with repairing equipment, with assistance from vendors if necessary, and ordering new parts when needed.

Basic Support:

Basic Support includes reinstalling the newest version of the operating system and installing approved software for the applicable operating system.

Limited Support (Nonstandard Equipment):

Limited Support includes attempting installation of approved software and troubleshooting network connectivity.

If the computer cannot be serviced it will be returned to the business owner. This includes hardware and software problems (Including Malware, Spyware, and Viruses).

In the event that a non-standard computer needs to repaired by a third party vendor, the business owner is responsible for all communication with the vendor (such as obtaining RMAs),as well as packing and shipping. The business owner is responsible for all costs incurred for repairs.

Standard Hardware - Full Support:

Dell Optiplex 755, 760, 780, 790, 990, 7010, 9010, 3020, 7020, 9020, 3040 desktops

Dell Latitude D630, E6400, E6410, E6420, E6500, E6510, E6520, E6530, E6540 Laptops

Dell Latitude ST Tablet (This product has been discontinued as of 2014)

Dell Vostro 3750 Laptop

Standard Hardware - Basic Support:

Apple MacBook and MacBook Pro laptops

Apple iMac Intel Duo Core, PowerMac Desktops

Nonstandard Hardware - Limited Support:

All other equipment not listed above is nonstandard equipment with limited support by IIT.

Warranty:

Purchases made with university funds are to have a minimum 3-year warranty.

Desktop Printers:

Hardware support for printers is limited to toner cartridge replacement and removal of paper jams. We do not replace printer parts.

Multifunction and Network Printers:

IIT is to be notified at least two business days prior to the installation of a multifunction or network printer.

Network Services is to be notified at the time IIT is notified in order to provide an IP address for the printer.

The installation of the device and any required software will be the responsibility of the vendor’s technician.

The IP address is to be statically assigned to the printer by the vendor’s technician.

The vendor’s technician may not disable any security programs/features existing on GSW computers including firewalls, antivirus software, intrusion prevention software, or other endpoint security measures during the installation process.

In order to comply with State of Georgia policy, the internal hard drive of a printer must be maintained by GSW after the expiration of the lease, or at the end of life of the device.

PDAs, Smartphones and handheld computers:

PDA, smartphones, and handheld computers are nonstandard equipment. They therefore fall under limited support.

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