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Instructions for filing a complaint with our regional accreditor, Southern Association of Colleges and Schools (SACS):  Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. (To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions.) Please read the document carefully before submitting a complaint. Note that the complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures. Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf. The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.  Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement

For Federal Financial Aid and other federal obligations:

Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination) can be found here.

Complaint resolution contacts by state

GSW desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Georgia while attending GSW who desire to resolve a grievance should follow the College's Student Grievance Procedure

However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies and is linked here:  These new regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. Please click on your state to be connected to the contact form should you have a complaint about GSW.


District of Columbia
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Rhode Island
South Carolina
South Dakota
West Virginia


Contact: Ms. Krista Smith, Registrar, Registrar's Office , Phone: (229) 931-2051, Fax:(229)931-2021

If the problem cannot be resolved to your satisfaction internally, your next move is to take your complaint to an external dispute resolution.


Regulations associated with the federal student financial aid program include the following requirements. “The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.” The following paragraphs and links fulfill these obligations.

GSW desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of GSW operations should be filed internally to GSW authorities first and then, if necessary, to external authorities. Contact information for filing complaints is given below:

Academic Affairs

Contact: Dr. Bian Adler, Vice President of Academic Affairs, Phone: (229)928-1361, Fax: (229)931-5076

Caregiving Issues and Management

Contact: Dr. Leisa Easom, Executive Director, Rosalynn Carter Institute, Phone: (229)928-1234, Fax:(229931-2663)

Financial Aid

Where do I go if I have a complaint?

Contact: Angela V. Bryant, Director, Financial Aid, Phone: (229)928-1378, Fax:(229)931-2061


Contact: Ru Story-Huffman, Dean of Library Services, James Earl Carter Library, Phone: (229)931-2260, Fax:(229)931-2265

Recreation & Fitness Wellness


Registrar's Office

Contact: Krista Smith, Registrar, Registrar's Office , Phone: (229)931-2051,Fax:(229)931-2021

Student Accounts

Contact: Jan K. Rogers, Director, Student Accounts Office, Phone: (229)931-2013, Fax:(229)931-2768

Student Affairs

Contact: Dr. Darcy Bragg, Assistant Dean of Students, Student Affairs, Phone: (229)931-2378, Fax:(229)931-2835

College of Arts and Sciences

Contact: Dr. Kelly McCoy, Dean, College of Arts and Sciences, Phone: (229)931-2320, Fax:(229)931-6992

Department of Biology

Contact: Dr. Stephanie Harvey, Chair, Department of Biology, Phone: (229) 931-5034, Fax:(229)931-2734

Department of Chemistry

Contact: Dr. Michele L. Smith, Chair, Department of Chemistry, Phone: (229) 931-2332, Fax:(229)931-2734

Department of English and Modern Languages

Contact: Dr. Elizabeth Kuipers, Chair, Department of English and Modern Languages, Phone: (229)931-2192, Fax:(229)931-2197

Department of Geology and Physics

Contact: Dr. Samuel T. Peavy, Chair, Department of Geology and Physics, Phone: (229)931-2330, Fax:(229)931-2770

Department of History and Political Science

Contact: Dr. Glenn Robins, Chair, Department of History and Political Science, Phone: (229)931-2108, Fax:(229)931-2960

Department of Music

Contact: Dr. Julie Megginson, Chair, Department of Music, Phone: (229) 931-2240, Fax:(229)931-2927

Department of Psychology and Sociology

Contact: Dr. Charles Huffman, Chair, Department of Psychology and Sociology, Phone: (229)931-2316; Fax:(229)931-2315

Department of Theater, Communication & Media Arts

Contact: Dr. Jeff Green, Chair, Department of Theater, Communication & Media Arts, Phone: (229)931-6913, Fax:(229)931-2927

Department of Visual Arts

Contact: Laurel Robinson, Chair, Department of Visual Arts, Phone: (229) 931-2210 or 931-2204, Fax:(229)931-2927

School of Business Administration

Contact: Shannon A. Perry, Director, School of Business Administration; Phone: (229)274-8415, Fax:(229)931-2092

School of Computing and Mathematics

Department of Mathematics

Contact: Dr. Kailash Ghimire, Co-Chair, Department of Mathematics, Phone: (229)931-7350, Fax:(229)931-2270

Department of Computer Science

Contact: Dr. Alexander Yemelyanov, Chair, Department of Computer Science, Phone: (229)931-2820, Fax:(229)931-2270

School of Education

Health & Physical Education / Middle Grades Education / Secondary Education / Exercise Science / Wellness / Recreation 

Contact: Dr. Greg Hawver, Chair, Department of Middle Grades Education and Health and Human Performance, Phone:  (229)931-2227, Fax:(229)931-2163

Early Childhood Education/ Special Education / Reading Education

Contact: Dr. YeVette McWhorter, School of Education, Phone: (229)931-2168,Fax:(229)931-2163

School of Nursing

Contact: Dr. Teresa P. Teasley, School of Nursing, Phone: (229)931-2289,Fax:(229)931-2288

If the problem cannot be resolved to your satisfaction internally, your next move is to take your complaint to an external dispute resolution.

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