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Welcome to GSW. As part of the new employee orientation you must read the computer procedures and policies sections below.


Contact Information

The Information and Instructional Technology department is located in the 105 Morgan Hall. You can reach us at provides a complete list of IIT contacts.

Computer and Network Usage Policy

By creating and using university accounts and other computing services, you have accepted and agreed to the "Computer and Network Usage Policy" document.

Information Security Concerns

In order to minimize the risks associated with using a computer attached to the campus network, and hence to the Internet, there are several "best practices" a campus computer user must employ.

The first risk to consider is that of availability of your personal password. All activities on your computer are governed by having the logon password, so it is important that this password not be available to anyone but you. Do not place it on a sticky note and put it on the monitor or under the keyboard or any other easily accessible place.

Do not post your instructions for accessing BANNER or your email where they are easily viewed by anyone visiting your workspace.

When it is time to change your password, please choose one that does not reflect any personal association nor that is on the common password list that hackers use to gain unauthorized access to a computer. The best password is one that uses a combination of characters and numbers which have a special meaning for you. You may need to write this password down but protect this information as you would your social security number.

A second major threat to the security of a personal computer is the prevalence of viruses. The Technical Support personnel from IIT will make every effort to keep you informed concerning the current viruses and threats posed via email, etc. However, you need to be aware that when the virus protection software finds a problem, you must take appropriate action to respond to that threat. If you notice that your virus software is not updating itself regularly as it should, please inform Technical Support immediately.

Third, there is great danger to your computer and to GSW's network and hosts from indiscriminant downloading of items from the Internet. Usually "free" means it has a hidden cost - either you have to give personal information or it runs on your computer and feeds information back to its source. Often many such programs install a "back door" which makes your computer accessible to other machines on the Internet without your even being aware of it. Some even log your keystrokes (and hence your passwords) and send this information to some unknown-to-you person. When your computer is installed by IIT's Technical Support staff, every effort is made to secure it with virus protection and to protect it from automatic installation of silent intrusive software. Thus changing its original configuration can compromise the security of that pc and the security of the network and the hosts you rely on to perform your day-to-day work.

In the event that you feel that your password has become known to others, please contact the OIIT helpdesk for assistance in changing it. In the event something from the Internet installs itself on your computer, please call so it may be removed. In the event you have reason to believe your computer or server has been compromised, please report it to the IIT helpdesk or email

Please be aware that no machine on the Internet is anonymous. There are laws which govern the use of copyrighted information and they apply to any available on the Internet also. To download copyrighted information (music, movies, games) is the same as stealing them from a store. The companies holding those licenses are now prosecuting cases resulting in large fines and the possibility of imprisonment.

All computers attached to the GSW network and their users are subject to the federal, state, and USG policies, laws and sanctions. Nothing on your computer is private and any information stored can be obtained through invoking the Georgia Open Records Act. The "best practice" is to use your work computer only for work-related materials.

If you have any question or concerns relating to information security, email or call the IIT Helpdesk and they will be routed to the appropriate responder.

To report abuses of accepted computing and networking practices (such as unsolicited commercial email, ftp sites offering unauthorized copyrighted material, etc.) by GSW related individuals, programs or equipment,


to report computer or networking security concerns or incidents that involve GSW related individuals, programs or equipment:

If you need to talk to a live person: GSW OIIT Help Desk at 229-931-2074.

Email account and Policy

Employee CanesNet accounts are created by IIT when we receive notification from Human Resources that a new employee has been hired.  If you need an email or CanesNet account created for an outside party, or an employee (such as a temporary student worker) for whom a PAN will not be issued, please contact Technical Support by emailing or by calling 229-931-2074.

You will need to visit the the Information and Instructional Technology (IIT) department in Morgan Hall to pick up your E-mail account information. Your information sheet will include your E-mail address and your initial password for your account.

Checking E-mail Remotely

If you need to check your mail from off campus, you may do so by using the Outlook Web App (or OWA) site at and logging in using your CanesNet username and password.  Using this web interface, you can access all the mail in your Inbox, Sent Items, and Deleted Items folders.  The OWA stays in sync with your account on the server, so if you read or delete mail using OWA, it will be deleted or marked as read when you get back to your Outlook client on your office computer.

Size Limit Warnings and Account Limit Messages

When you are approaching the maximum size limit for your email account, you will receive a warning through your client (either Outlook or the OWA).  Once you hit your limit, you will not be able to send or receive mail until you have removed some mail from the server.  The easiest way to do this is to delete messages that are taking up too much space, or move them to your Archive Folders (which is only visible through the Outlook client on your office computer).  Your Outlook client is set up to automatically move mail six months old or older to your Archive Folder.

Web Site Account and Policy

Request your new account by using the  online web site account request form. Before requesting the account read the GSW Web Policy at and the Web Site Account Policies provided below.

Web Site Account Policies:

1.            An individual member of Georgia Southwestern State University community, faculty or staff member, may be issued a web site account.  This account will remain valid so long as the individual is currently employed or enrolled at Georgia Southwestern State University.

2.            The proper use of the web site account is ultimately the responsibility of the individual under whose name it has been assigned.  Therefore, it is your responsibility to guard your password and not share your web site account and password with others.

Once you have read and agree with the above written policies, you can request a web site account with the form provided. Once the form is received, you will need to allow up to 48 hours for the account to be created.

You will need to visit the Information and Instructional Technology (IIT) department in Morgan Hall Room to pick up your Web Site account information. Your information sheet will include your user name and the password for your account. You will need to sign the form so it can be kept on file with the IIT department.

In order to use your web site account you need to have Microsoft FrontPage installed on your computer. Chose File – Open Web, and then provide user name and password. Click HERE to learn more.

Faculty and Staff FrontPage and other Workshops are offered for ALL Faculty and Staff, Full and Part-Time. Please click HERE to learn more

Banner Account

How to Get a Banner Login

Requests for Banner Accounts should be made via e-mail to  Once your account has been established, you will be notified of how to log into the system.

Technical Support Procedures and Services

1.    Requests for support are placed via email (, by phone (ext 2074), through the Technical Request web form, or through our ticketing system web portal Solar winds (you will have to log in with your CanesNet credentials.)

2.    The person making the request will receive an email from Technical Support ( providing a link to their ticket in Solar Winds for status updates.

3.    As quickly as possible, the technician will contact the person making the request and set up a day and time for the request to be handled.

4.    After the technician has completed the request, the person who made the request will receive an email from Solar Winds letting them know the job has been resolved and asking for confirmation of the resolution.

Network Support Services

  1. Requests for new network connections should be sent by email to  and they will be routed to Network Services.
  2. To report a problem relating to network connectivity (the cable is broken, the wall jack is broken) call the helpdesk (2074).
  3. In the event you are considering purchasing a device to be attached to the network, please involve IIT network support staff in your decision process in an advisory capacity so that the best choices may be made and so that the opportunity to evaluate in a timely manner the resources needed to support the device may be obtained. The same applies to connecting an existing device to the network as any device attached to the network affects all others.
  4. Any plans for renovation of buildings, offices, classrooms, computer labs, etc., which use network connections should be shared with network support staff at the earlier stages of planning.

Telecommunication Instructions

To Activate Call Forwarding

  • Listen for dial tone
  • Dial Activation Code *74
  • Listen for special dial tone
  • Dial the phone number you are forwarding to
  • Listen for ringing
  • Advise end user of Call Forwarding
  • Your calls will be forwarded until you Cancel from original phone

    Note: If a busy tone or no answer is received, it is necessary to repeat the same steps within a two-minute period to activate. When this is done, you will receive a confirmation tone.

    • If trying to activate Call Forwarding and you get an error message, your phone is currently forwarded. You must Cancel Call Forwarding before proceeding.
    • No rings will be heard from desk when your number is forwarded on campus
    • Half ring will be heard from desk when your number is forwarded off campus
    • Voice Mail that answers will be on Call Forwarded number

To Cancel Call Fowarding

  • Feature must be canceled from phone number where Call Forward was activated
  • Listen for dial tone
  • Dial deactivation code *73
  • Listen for confirmation tone
  • Hang up

To Transfer a Call

  • Depress the FLASH button
  • Listen for special dial tone
  • Dial party you are transferring to
  • Hear ringing

    Note: If number is busy, not answering or wrong number, you must depress the switchhook once to reconnect the party on hold.

  • Announce call
  • Hang up

Instructions for Conference Call (up to 3 people)

  • While first person is on line
  • Depress the FLASH button (This places the present party on hold)
  • Listen for special dial tone
  • Dial the third number and listen for ringing
  • Note: If busy, no answer or wrong numbers, depress FLASH. This reconnects you to the party on hold and clears you from the third number.
  • Inform third party of three-way conference
  • Depress the FLASH
  • Begin three-way conference

Instructional Support Procedures

1.      Requests for instructional support are placed via email (, by phone (2074) or by web at

2.      The person making the request will receive an email indicating which technician has been assigned the request…

"This request is being handled by "Technician Name". They will contact you shortly regarding completion of this request."

3.      As quickly as possible (within 24 hours), the technician will contact the person making the request and set up a day and time for the request to be handled.

4.      After the technician has completed the request, the person who made the request will receive an email from IIT's Help Desk ticketing system letting them know the job has been completed.

"This instructional support request is completed. Please let me know if there are any issues with the completion of this request."

5.      The technician will close out the request.

Instructional Support Services

For a complete list of instructional services offered by OIIT please see the IIT Instructional Services web page. IIT has the following equipment available for checkout by Faculty and Staff:

  • Laptop computers
  • LCD projectors
  • BluRay Disc/DVD/VCR players
  • small HDTVs
  • Elmo Document Presenter
  • small, portable computer speakers

To check out equipment, please request the item by submitting a detailed email to and reserving the item. IIT will train individuals in the use of all equipment available for check out. Please contact  to make an appointment for training. For equipment that is being used off-campus please fill out an off-campus request form. In addition to being available for checkout, this equipment can be set up for you on-campus by IIT. Please contact  to schedule equipment set-ups. IIT also offers the services of videotaping, CD-ROM duplication, videotape and DVD duplication, cassette duplication, analog-to-digital conversions, and video production. Please see the IIT Instructional Services web page for a list of costs for these services.

Faculty and Staff Development

Faculty Staff Workshops for Microsoft Office (Word, PowerPoint, Excel, Access, and Outlook) are offered for ALL Faculty and Staff, Full and Part-Time. For a list of course offerings please check the IIT Faculty/Staff Development web page. Please contact Alla Yemelyanov at 229-931-2969 to request a course offered.

Computer Labs Location and Hours

Your students may use GSW Computer Labs. For a complete listing of all public computer labs, including hours of operation, contact information, and available hardware and software, visit


GSW State University is home to GSW-TV providing community service to Americus via the city's cable channel. GSW also utilizes the video production equipment to support the various production needs of the campus community. The GSW IIT operates the studio and editing facilities. GSW-TV emphasizes its commitment to the power of education by producing local programming, showcasing the individuals that make up Georgia Southwestern, as well as the entire Sumter County Community. For information on schedules and shows visit


If you have any questions, please contact Alla Yemelyanov at or

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