Desktop telephone line costs per month
- Basic single line -- $24.96
- Multiple line -- $35.81
- Voice mail -- $4.20
Telephone sets
- Single line: Cortelco 9125
- Two line: Cortelco 9225
- Four line: Cortelco 2740
Voice mail
- Administered through Georgia Technology Authority (GTA)
- Incoming fax capability
- Voice messages received via:
- Telephone
- Website
Call Forwarding
To Activate
- Listen for dial tone
- Dial Activation Code *74
- Listen for special dial tone
- Dial the phone number you are forwarding to
- Listen for ringing
- Advise end user of Call Forwarding
- Your calls will be forwarded until you Cancel from original phone
Note: If a busy tone or no answer is received, it is necessary to repeat the same steps within a two-minute period to activate. When this is done, you will receive a confirmation tone.
- If trying to activate Call Forwarding and you get an error message, your phone is currently forwarded. You must Cancel Call Forwarding before proceeding.
- No rings will be heard from desk when your number is forwarded on campus
- Half ring will be heard from desk when your number is forwarded off campus
- Voice Mail that answers will be on Call Forwarded number
To Cancel
- Feature must be canceled from phone number where Call Forward was activated
- Listen for dial tone
- Dial deactivation code *73
- Listen for confirmation tone
- Hang up
To Transfer a Call
- Depress the FLASH button
- Listen for special dial tone
- Dial party you are transferring to
- Hear ringing
Note: If number is busy, not answering or wrong number, you must depress the switchhook once to reconnect the party on hold.
- Announce call
- Hang up
Instructions for Conference Call (up to 3 people)
- While first person is on line
- Depress the FLASH button (This places the present party on hold)
- Listen for special dial tone
- Dial the third number and listen for ringing Note: If busy, no answer or wrong numbers, depress FLASH. This reconnects you to the party on hold and clears you from the third number.
- Inform third party of three-way conference
- Depress the FLASH
- Begin three-way conference
Change requests: Moves, Additions, Disconnects, Changes
- Include type of change
- Telephone number to change
- End user
- Location, including building name, room number and jack #, if possible (V**)
- Date of change, if known. Allow 7-10 business days for completion.
- Works like phone number in building
Troubleshooting
- Try another phone set on the jack. If the customer is successful in using another phone, the trouble is in the phone set and not the line. Contact beth.morris@gsw.edu for a new phone set.
- Is there a dial tone?
- Can you make calls? What happens/error when attempting?
- Can you receive calls? What happens/error when attempting?
If this does not resolve the issue, please send an email to beth.morris@gsw.edu with:
- person’s name
- telephone number with problem
- what the problem is (no dial tone, static on line, etc.)
- the last time the telephone worked properly
- building name and room number of telephone trouble
- contact information
Created: September 06, 2018Amended: January 01, 2019