Telecommunications

Desktop telephone line costs per month

• Basic single line -- $24.96
• Multiple line -- $35.81
• Voice mail -- $4.20

Telephone sets

• Single line: Cortelco 9125
• Two line: Cortelco 9225
• Four line: Cortelco 2740

Voice mail

• Administered through Georgia Technology Authority (GTA)
• Incoming fax capability
• Voice messages received via:
  • Telephone
  • Email
  • Website

Call Forwarding

To Activate

• Listen for dial tone
• Dial Activation Code *74
• Listen for special dial tone
• Dial the phone number you are forwarding to
• Listen for ringing
• Advise end user of Call Forwarding
• Your calls will be forwarded until you Cancel from original phone

  Note: If a busy tone or no answer is received, it is necessary to repeat the same steps within a two-minute period to activate. When this is done, you will receive a confirmation tone.

  • If trying to activate Call Forwarding and you get an error message, your phone is currently forwarded. You must Cancel Call Forwarding before proceeding.
  • No rings will be heard from desk when your number is forwarded on campus
  • Half ring will be heard from desk when your number is forwarded off campus
  • Voice Mail that answers will be on Call Forwarded number

To Cancel

• Feature must be canceled from phone number where Call Forward was activated
• Listen for dial tone
• Dial deactivation code *73
• Listen for confirmation tone
• Hang up

To Transfer a Call

• Depress the FLASH button
• Listen for special dial tone
• Dial party you are transferring to
• Hear ringing

  Note: If number is busy, not answering or wrong number, you must depress the switchhook once to reconnect the party on hold.

• Announce call
• Hang up

Instructions for Conference Call (up to 3 people)

• While first person is on line
• Depress the FLASH button (This places the present party on hold)
• Listen for special dial tone
• Dial the third number and listen for ringing
Note: If busy, no answer or wrong numbers, depress FLASH. This reconnects you to the party on hold and clears you from the third number.
• Inform third party of three-way conference
• Depress the FLASH
• Begin three-way conference

Change requests: Moves, Additions, Disconnects, Changes

• Include type of change
• Telephone number to change
• End user
• Location, including building name, room number and jack #, if possible (V**)
• Date of change, if known. Allow 7-10 business days for completion.
• Works like phone number in building

Troubleshooting

• Try another phone set on the jack. If the customer is successful in using another phone, the trouble is in the phone set and not the line. Contact beth.morris@gsw.edu for a new phone set.
• Is there a dial tone?
• Can you make calls? What happens/error when attempting?
• Can you receive calls? What happens/error when attempting?

If this does not resolve the issue, please send an email to beth.morris@gsw.edu with:

• person’s name
• telephone number with problem
• what the problem is (no dial tone, static on line, etc.)
• the last time the telephone worked properly
• building name and room number of telephone trouble
• contact information

Created: September 06, 2018Amended: January 01, 2019