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Requests for new network connections should be sent by email to techsupp@gsw.edu, phone (2074), logging into our Technical Support Portal with CanesNet credentials or by filling out the request form.

 To report a problem relating to network connectivity, please email techsupp@gsw.edu with your name, phone number, building and room number, and a brief description of the problem

In the event you are considering purchasing a device to be attached to the network, please involve IIT network support staff in your decision process in an advisory capacity so that the best choices may be made and so that the opportunity to evaluate in a timely manner the resources needed to support the device may be obtained. The same applies to connecting an existing device to the network as any device attached to the network affects all others.

Any plans for renovation of buildings, offices, classrooms, computer labs, etc., which use network connections should be shared with network support staff at the earlier stages of planning.

Frequently Asked Questions

Before you submit a problem report to our technicians, please take the time to browse through this FAQ in order to resolve your problem.

  1. What hardware do I need to get connected to the internet?

    You will need a wireless network adapter. Most laptops have one of these built-in.

  2. Where is wireless available on campus?

    Wireless internet access is available in all academic, administrative, and residential buildings on campus. Please check GSW WiFi map for more details.

  3. Anything else I should know?

    Yes! Students must realize that once connected to the network they will have a full time internet connection. In order to protect against outside threats, students are encouraged to have antivirus software, and have Automatic Updates enabled within their operating system.

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