Full Support:

Full support includes the amenities of basic support along with repairing equipment, with assistance from vendors if necessary, and ordering new parts when needed.

Basic Support:

Basic Support includes reinstalling the newest version of the operating system and installing approved software for the applicable operating system.

Limited Support (Nonstandard Equipment):

Limited Support includes attempting installation of approved software and troubleshooting network connectivity.

If the computer cannot be serviced it will be returned to the business owner. This includes hardware and software problems (Including Malware, Spyware, and Viruses).

In the event that a non-standard computer needs to repaired by a third party vendor, the business owner is responsible for all communication with the vendor (such as obtaining RMAs),as well as packing and shipping. The business owner is responsible for all costs incurred for repairs.

Standard Hardware - Full Support:

Dell Optiplex 755, 760, 780, 790, 990, 7010, 9010, 3020, 7020, 9020, 3040 desktops

Dell Latitude D630, E6400, E6410, E6420, E6500, E6510, E6520, E6530, E6540 Laptops

Dell Latitude ST Tablet (This product has been discontinued as of 2014)

Dell Vostro 3750 Laptop

Standard Hardware - Basic Support:

Apple MacBook and MacBook Pro laptops

Apple iMac Intel Duo Core, PowerMac Desktops

Nonstandard Hardware - Limited Support:

All other equipment not listed above is nonstandard equipment with limited support by IIT.

Warranty:

Purchases made with university funds are to have a minimum 3-year warranty.

Desktop Printers:

Hardware support for printers is limited to toner cartridge replacement and removal of paper jams. We do not replace printer parts.

Multifunction and Network Printers:

IIT is to be notified at least two business days prior to the installation of a multifunction or network printer.

Network Services is to be notified at the time IIT is notified in order to provide an IP address for the printer.

The installation of the device and any required software will be the responsibility of the vendor’s technician.

The IP address is to be statically assigned to the printer by the vendor’s technician.

The vendor’s technician may not disable any security programs/features existing on GSW computers including firewalls, antivirus software, intrusion prevention software, or other endpoint security measures during the installation process.

In order to comply with State of Georgia policy, the internal hard drive of a printer must be maintained by GSW after the expiration of the lease, or at the end of life of the device.

PDAs, Smartphones and handheld computers:

PDA, smartphones, and handheld computers are nonstandard equipment. They therefore fall under limited support.